We understand that LTO tape systems can be daunting at first, but we're here to walk you through the process for LIFE!

With any LTO tape hardware purchase, you'll receive complimentary lifetime customer support for your products.



What is included?

- Phone / Email / Chat during normal business hours

- Troubleshooting hardware faults and performance issues

- Complimentary training on LTO hardware usage

- Advice on best practices and workflows 

- Free hardware diagnostics at our own LTO repair facility in Ohio

- Trade-in offers for your retired or defective hardware

What is not included?

- Hardware warranties or maintenance  

- Remote configuration of third-party software

- Firmware/Software updates for third-party hardware